Manage day-to-day relationships for a portfolio of enterprise SaaS customers, ensuring value realization, renewals, training, issue resolution, and cross-functional coordination with Support, Product, Delivery, and Sales to drive adoption and expansion of Exiger's supply chain risk platform.

Lead strategic, client-facing implementations of Exiger's supply chain risk SaaS platforms for large enterprises. Guide onboarding, configuration, and go-live; translate client objectives into implementation strategies; develop supply chain risk frameworks; collaborate with Sales, Product, and Client Services; document and improve processes; mentor team members; and relay client feedback to inform product enhancements.