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Own and execute cross-functional transformation workstreams involving business integration, systems modernization, and AI-enabled customer-facing processes. The role develops future-state solutions, execution plans, financial models, business cases, governance, and performance measures; coordinates stakeholders, vendors, and contractors; manages risks and organizational change; and reports progress and recommendations to executive leadership. This is a remote, fixed-term 12-month position for candidates in Canada with full working rights.

Lead complex, cross-functional transformation initiatives from design through implementation and measurement. Partner with senior leaders to modernize systems and processes, integrate acquisitions, and apply AI to customer support, success, and sales. Responsibilities include defining roadmaps, governance, resources, financial models, business cases, success metrics, and change-management plans; coordinating internal stakeholders and vendors; managing risks; and reporting recommendations and progress to executive leadership.

Leads cross-functional transformation initiatives from design through implementation, including business integration, systems modernization, AI-enabled process redesign, and customer-facing operating model changes. Partners with senior leaders to define priorities, business cases, governance, milestones, resources, and success measures. Manages internal stakeholders, vendors, and contracted teams; develops financial models and analyses; identifies risks and removes delivery barriers; and reports recommendations and progress to executive leadership.

Own cross-functional transformation workstreams from design through implementation and measurement. Partner with leaders to define future-state solutions, execution plans, governance, and success metrics. Lead stakeholders, vendors, and contracted teams; design AI-enabled processes and operating models; build financial models, business cases, and analyses; identify risks and remove delivery barriers. Provide progress updates and recommendations to senior leadership. The role focuses on integration, systems modernization, and improving customer support, success, and sales operations.

Lead cross-functional transformation initiatives from design through implementation and measurement. Partner with senior stakeholders to modernize systems and processes, integrate acquisitions, and apply AI to customer support, success, and sales. Define roadmaps, governance, budgets, business cases, risks, and success measures while coordinating internal teams, vendors, and contractors. Provide strategic recommendations and progress updates to executive leadership, including the Chief Transformation Officer and CEO.