Manage daily operations of a Canadian Workers' Compensation claims team, ensuring compliant, timely adjudication and cost containment. Oversee KPIs, inventory, escalations, stakeholder relationships, hiring, coaching, training, and process improvements using data analytics and automation to drive efficiency and reduce claim costs.

Analyze and manage complex workers' compensation claims from investigation through settlement. Determine benefits, calculate reserves and payments, negotiate settlements, manage litigation and subrogation, coordinate return-to-work and vendors, ensure regulatory filings and accurate claim documentation, and maintain client communications and service standards.