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The Director of Technical Support will lead a global support team, manage technical support functions, optimize AI workflows, and enhance cross-functional collaboration.

Lead and scale Ada's global consulting and systems integrator partner ecosystem. Recruit and enable GSIs/RSIs, drive partner-sourced pipeline and net-new logos, build joint business plans, coordinate cross-functional GTM and PS engagement models, and track partner performance to deliver measurable revenue impact.

Lead and grow strategic hyperscaler and technology partner relationships (AWS, Azure, Google Cloud, CRM/CCaaS platforms). Define alliance strategy, build co-sell/co-market programs and marketplace listings, drive partner-sourced pipeline and revenue, coordinate cross-functional execution, manage executive alignment, and track partnership performance using data-driven scorecards.

The Customer Solutions Consultant guides clients in deploying and optimizing Ada's AI technology, ensuring customer satisfaction and driving measurable outcomes through effective management of client portfolios.

The Implementation Consultant will oversee enterprise client onboarding, implement AI solutions, manage integrations, and provide strategic guidance to ensure successful project launches and client satisfaction.