Top Tech Jobs & Startup Jobs in Vancouver

Provide support and administration for the Genesys Cloud CX platform, resolve customer issues, manage tickets and critical incidents, create technical documentation and knowledge base articles, and apply analytical troubleshooting and diagnostics skills.

Manage customer shipment billing and order data: assign billing groups/facilities, research unmatched transactions and exception lines, resolve root causes, develop solutions, and support invoicing. Work collaboratively in a finance/controls environment, follow SOPs, participate in billing meetings, coach peers, and handle high-volume transactional tasks using multiple systems (TMS, Salesforce, SAP).

Provide FP&A partnership to business units, lead cross-functional analysis, support financial reporting, internal controls and compliance, contribute to policy development, drive actionable insights for strategic decisions, manage complex projects, and mentor junior colleagues.

Provide SaaS application support (primarily Adobe Sign/DocuSign) via ServiceNow, manage vendor and integration relationships, maintain runbooks and technical diagrams, lead onboarding and AP integrations, ensure SLA/KPI compliance, support escalations, document resiliency and compliance, and assist with application strategy.

Manage a portfolio of Cardinal Brand products, suppliers, spend and raw materials. Develop and execute global sourcing strategies to achieve cost, quality, and service goals. Perform supplier selection and management, contract negotiation, supply chain optimization, risk mitigation, and large-dataset analysis using Excel; create reports/presentations with SAP, Tableau, and PowerPoint. Collaborate cross-functionally, contribute to policy/procedure development, and mentor junior colleagues.

Lead end-to-end process mapping and analysis using BPMN and process/task-mining tools to identify inefficiencies, create As-Is/To-Be documentation, define BRDs, model future-state scenarios, and drive cross-functional implementation with executive reporting.

Lead a cross-functional ServiceNow squad of developers and BAs to manage platform run operations, Agile delivery (2-week sprints), upgrades/patching, UAT, change/release governance, metrics reporting, stakeholder/vendor coordination, and continuous improvement while coaching team members and standardizing practices.

Lead end-to-end process mapping and analysis using BPMN and process mining tools. Conduct RCA and variance analysis, document As-Is/To-Be processes, identify automation opportunities, create BRDs, use task mining and simulation to model workflows, collaborate with cross-functional teams, prepare executive reports, and facilitate workshops and stakeholder interviews.

Process payroll accurately and on time, maintain payroll records, calculate overtime/shift pay/commissions/bonuses, manage taxes and deductions, prepare regulatory and management reports, and respond to employee payroll questions under direct supervision.

The Consultant will lead Lean Six Sigma projects, drive operational improvements, coach teams, and enable data-driven decisions to enhance business performance across the Central Region.