As a bilingual customer experience representative, you will provide exceptional service via phone and email, resolving customer inquiries about products and orders. You will collaborate with internal departments and document customer interactions to ensure positive experiences while maintaining service level agreements.

The Bilingual Customer Experience Representative will provide exceptional service to external customers via phone and email, resolve product inquiries, document interactions in the CRM, and collaborate with internal departments to ensure customer satisfaction while adhering to company policies.

The Remote Customer Experience Representative will interact with external customers via email and phone to provide superior customer service. Responsibilities include resolving inquiries, modifying orders, documenting warranty programs, collaborating with internal departments, and adhering to company policies and service level agreements.