Leads business process discovery and viability assessments for enterprise customer and partner experience initiatives. Designs Salesforce-aligned future-state processes, configures Flow and experience prototypes in sandboxes, and translates requirements into Agile backlogs. Facilitates workshops, documents process and solution artifacts, supports cutover readiness, and aligns stakeholders, product owners, solution architects, and delivery teams. Promotes standard Salesforce configuration, supports AI-enabled workflows, and validates business outcomes, acceptance criteria, and deployment readiness.