The Senior Director of Financial Planning & Analysis leads financial strategies to enhance revenue, oversee financial forecasts, and mentor finance professionals, aligning financial goals with strategic business objectives.

Lead design and delivery of an enterprise support model for large clients, owning escalation framework, Tier 3 operations, configurations, and special projects. Align Support with Product, Engineering, and Client Success, leverage analytics and AI to drive improvements, and develop premium support offerings to improve retention and satisfaction.

Lead and manage client strategic plans and end-to-end projects, ensuring cross-functional alignment, risk management, governance, and executive reporting. Maintain project plans, track deliverables and dependencies, facilitate stakeholder reviews and kickoffs, drive accountability, manage scope and schedule, and continuously improve PMO processes and templates.