Lead design and delivery of ServiceNow solutions: advise customers on process modeling, draft user stories, guide configuration and integrations, mentor admins, ensure quality, and maintain 75% billable utilization across multiple concurrent engagements.

Lead ServiceNow implementations by configuring and customizing modules, developing integrations (SSO, LDAP, REST/SOAP), scripting, troubleshooting upgrades, drafting user stories, producing documentation, training customers, leading technical teams, and maintaining high billable utilization.