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Build trusted technical relationships with enterprise customers, troubleshoot Samsara hardware, software, APIs, and AI solutions, and optimize implementations. Serve as the primary technical contact, manage incident communications, identify growth opportunities, maintain account records, and collaborate across stakeholders. The role also supports Technical Account Management team development and requires occasional customer travel plus after-hours or weekend coverage when needed.

Manage enterprise customers after implementation, helping them achieve business value from Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain platform capabilities, resolve barriers, and mentor Customer Success and Support teams. Collaborate with Sales, Support, Sales Engineering, Product, and Engineering while supporting customers across transportation, utilities, field services, and other physical-operation industries.

Lead detection, incident response, and digital forensics across macOS/Windows/Linux; act as Incident Commander, triage alerts, use SIEM, build investigation scripts and automated runbooks, collaborate with stakeholders on insider threat and security operations improvements.

Lead the design and implementation of AI products for edge devices, optimizing machine learning models under edge-compute constraints. Work with petabyte-scale sensor, video, text, diagnostic, transaction, and location data; collaborate with ML, firmware, hardware, and full-stack engineers; prototype new AI experiences; ship production systems at scale; and mentor ML engineers.

Leads a new Contract and Billing Resolution team supporting mid-market and commercial accounts. Builds the team, playbooks, intake and routing processes, case-management systems, service levels, reporting, and root-cause analysis. Escalates complex billing and contract disputes, partners across Customer Success, Sales, Finance, Legal, and Operations, and drives improvements to reduce recurring errors and renewal risk.

Lead product design for strategic initiatives across web and mobile applications, from problem framing through launch and iteration. Engage customers, use research and product data to guide decisions, leverage AI design tools, ship code across design systems and products, and collaborate with product and engineering teams. The role also involves mentoring designers and solving complex, ambiguous problems in a fast-paced environment.

Monitor, triage, and investigate security alerts across identity, endpoint, email, SaaS, and cloud environments. Conduct routine incident investigations, gather evidence, document findings, support major incident response, and contribute to containment and recovery. Improve runbooks, tune detections, develop small scripts and automated workflows, and participate in post-incident reviews. Communicate clearly with global teammates while developing technical skills in security operations, incident response, threat detection, and automation.

Manage strategic customer relationships after implementation, creating success plans, conducting executive business reviews, leading workshops, supporting French-speaking implementations, and advising customers on Samsara’s IoT platform. Collaborate with Sales, Support, Engineering, and Product to solve problems, drive adoption, remove barriers, and deliver measurable operational value. Mentor Customer Success and Support teams while promoting customer-focused company principles.

Lead large, ambiguous product design initiatives across multiple product areas from discovery through launch. Define interaction patterns and visual systems, engage strategic customers, use AI design tools, ship code across design systems, web products, and mobile apps, mentor designers, and partner with senior leadership.

Leads design system engineering across web and mobile, developing reusable components, design tokens, interaction patterns, accessibility standards, and AI-assisted design and code generation workflows. Establishes governance, contribution, and deprecation models while ensuring quality, performance, responsiveness, and maintainability. Partners with designers, engineers, and product managers, incorporates user feedback and usage data, and promotes effective AI tools and practices across the organization.