Leads global infrastructure and platform operations across cloud, networking, identity, endpoints, hosting, security, and IT service management. Establishes objectives, budgets, KPIs, governance, and operational improvements while managing complex migrations, modernization, resilience, compliance, suppliers, and cross-regional technical teams. Partners with senior leadership and stakeholders to address risks, deliver infrastructure projects, optimize costs, and ensure reliable, secure, supportable services.

Senior regional leader accountable for end-to-end customer success across deployment and steady-state operations. Owns escalation management, cross-functional coordination across Contact Center, Technology & Service Operations, Field and Financial Services, SDM performance, matrix resource prioritization, and continuous improvement to meet SLAs, CSAT/NPS, and incident resolution targets.