Design and develop learner-centered solutions across eLearning, blended learning, microlearning, and live facilitation formats. Translate client requirements into learning objectives, content outlines, and storyboards; conduct user research and usability testing; create content with eLearning and creative tools; collaborate with strategists, developers, and project managers; track timelines and stakeholder communication; and perform quality checks on learning deliverables.

Leads complex loyalty and customer engagement strategy engagements, designing financially viable programs and advising C-suite stakeholders. Owns loyalty strategy, program economics, P&L development, business casing, scenario modeling, and delivery across industries. Builds client relationships, identifies growth opportunities, provides thought leadership, and mentors project teams while bridging data, strategy, technology, and operational execution.