Designs and manages training content for software products, including e-learning modules, videos, technical manuals, job aids, and interactive exercises. Conducts needs analysis with subject matter experts, translates technical information into accessible learning materials, manages multiple instructional design projects, and evaluates training effectiveness using feedback and data. Requires strong communication, writing, editing, collaboration, adult learning theory, and proficiency with e-learning, video, graphic editing, productivity, and AI tools.