Perform operational root-cause analysis across people, processes, and tools; build and refine dashboards; deliver executive-ready presentations and escalation insights; recommend tool enhancements and prioritize improvement initiatives with cross-functional teams to improve workflow efficiency and customer outcomes.

As a Technical Support Specialist, you will provide Tier 2 support for Avaya systems, troubleshoot complex VoIP issues, and document solutions.

Serve as technical lead for presales on multi-domain deals: run discovery and design workshops, architect cybersecurity and networking solutions, produce diagrams, BOMs and SOWs, build outcome-based business cases, and support sales from discovery through proposal.