Leads a software development team delivering and operating PayByPhone platform services. Responsibilities include planning releases, estimating work, managing backlogs, serving as Scrum Master, coordinating cross-functional delivery, overseeing technical design and architecture, maintaining operational and on-call processes, recruiting engineers, and developing team performance and growth. The role requires prior software development experience, SaaS and Agile leadership, production operations knowledge, and strong people-management skills.

Develops global product positioning, messaging, content, and go-to-market strategies for B2B and B2C products. Conducts market research, supports product launches and demand generation, creates sales collateral, tracks marketing KPIs, and collaborates with product, sales, customer experience, and client teams. Also supports public relations, media outreach, press releases, executive bylines, and crisis communications.

Build and operate highly available, secure, scalable SaaS systems targeting 99.99% availability. Responsibilities include improving reliability, QA, CI/CD, observability, monitoring, alerting, incident response, disaster recovery, security compliance, performance tuning, and platform cost management. The role supports reliability roadmaps, production debugging, post-mortems, on-call operations, and collaboration across development, security, release, and platform teams.