Own post-sale relationships for a portfolio of B2B SaaS customers, including onboarding, training, adoption, retention, renewals, and business reviews. Monitor usage metrics, identify risks and expansion opportunities, resolve issues with Product and Engineering, and communicate technical concepts to non-technical users. Build scalable customer success playbooks and processes in a fast-growing startup environment.

Build scalable, high-performance backend systems, owning complex projects from planning through deployment. Collaborate with product and customer teams, contribute hands-on code, guide technical direction, review code, and provide architectural feedback while helping the company scale.