Provides full-time onsite technical support in a mixed Windows and Mac environment. Responsibilities include monitoring and resolving tickets, troubleshooting hardware and software, managing access permissions, supporting meeting rooms and audiovisual systems, imaging and configuring workstations, maintaining documentation, and escalating complex issues. Requires strong customer service, Microsoft 365 and Azure administration experience, knowledge of Active Directory, GPOs, Hyper-V, networking, and Mac business support.