Top Tech Jobs & Startup Jobs in Vancouver

Lead and develop a team of Commercial Technical Account Managers responsible for onboarding, adoption, customer health, retention, escalations, and technical customer partnerships. Improve post-sales systems including segmentation, health scoring, QBRs, playbooks, automation, and digital-touch programs. Report retention and team performance to leadership, collaborate with Product and Engineering, and support strategic customer and company meetings.

Leads and develops an enterprise Technical Account Management team responsible for onboarding, adoption, customer health, retention, escalations, and technical partnerships. The role improves post-sales systems, including segmentation, health scoring, playbooks, QBRs, automation, and digital-touch programs. It owns retention and adoption outcomes, supports enterprise customers, communicates insights to Product and Engineering, and reports performance to leadership. The manager also supports customers directly when needed and travels for customer and company meetings.

Own post-sale success for commercial customers by leading technical onboarding, configuring integrations across CI/CD systems and developer tools, troubleshooting production issues, conducting architecture reviews, and driving product adoption. The role manages customer relationships, QBRs, success plans, workshops, and technical support while partnering with Sales, Product, and Engineering to resolve issues and improve scalable customer-success programs.

Own post-sale success for enterprise customers by leading technical onboarding, configuring integrations across CI/CD systems and developer tooling, troubleshooting production issues, conducting architecture reviews and enablement sessions, and driving adoption. Partner with account executives on renewals and expansions while gathering customer feedback for Product and Engineering. The role requires strong technical customer-facing experience, code literacy, SaaS integration knowledge, and comfort working with developers, security teams, and executives.