Manage B2B customer accounts, support onboarding and product adoption, monitor customer health, resolve issues, conduct regular check-ins, identify expansion opportunities, and maintain CRM records. The role also supports pre-sales business development and collaborates with Sales, Product, Operations, and Technical teams to improve retention, customer satisfaction, and long-term account growth.

Hybrid sales and customer success role responsible for new business prospecting (60%), managing full sales cycles, onboarding and growing existing accounts (40%), driving retention, identifying upsell opportunities, and coordinating cross-functional teams to ensure product adoption and customer satisfaction.