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The Senior Director, Client Services drives revenue growth on enterprise accounts, manages client relationships, and oversees a strategic team. They leverage data and marketing principles to meet client needs and cultivate growth opportunities.

The role involves moderating and responding to social media comments, creating engaging content, and ensuring community safety and alignment with client guidelines.

Moderate and respond to comments across client social channels in English and French, write engaging content, maintain safe respectful communities, escalate issues and trends, and develop strong understanding of client brand voice and audience. Work requires shift flexibility and collaboration with global teams.

Moderate and engage with client social channels using brand voice, write engaging content to drive conversations, ensure community safety and guideline alignment, escalate issues or trends, and learn client strategy and tone to represent brands across shifts including evenings and weekends.