Own and deliver end-to-end, high-impact features for the merchant platform. Lead technical design and architecture, ensure code quality and SRE standards, triage and debug production issues, participate in on-call rotation, and mentor other engineers while collaborating asynchronously with product and cross-functional teams.

Owner of 24/7 operational monitoring and Tier-2 technical escalations for a Pay-by-Bank API. Troubleshoot integrations, use observability data (Grafana, logs) to detect patterns, liaise with engineering for RCA, maintain runbooks/status pages, participate in rotating on-call shifts, and advocate for merchant experience and SLO alignment.