Leads complex technical customer escalations for cellular wireless routers, gateways, and cloud management services. Performs networking, packet capture, troubleshooting, root cause analysis, and defect escalation while guiding strategic deployments. Mentors support analysts, influences Engineering, Product, and QA, and conducts pre-release testing. Owns knowledge-base and AI chatbot content quality, provides integration guidance, and participates in after-hours on-call support.

Administer end-to-end biweekly Canadian payroll for more than 400 employees across multiple provinces, including Quebec. Process payroll transactions, audits, remittances, year-end filings, benefits reconciliations, payroll journals, accruals, GL reconciliations, and variance analysis. Advise HR, Finance, managers, and government agencies on complex payroll matters, support audits and controls, and assist with payroll system upgrades and implementation projects.

Manages end-to-end strategic sourcing for indirect goods and services across North America, including CapEx procurement, technical RFQs, supplier tenders, RFP/RFI/RFQ events, vendor negotiations, contract management, renewals, supplier relationships, and total-cost-of-ownership analysis. Partners with engineering, operations, and internal business units to identify requirements, evaluate suppliers, and secure optimal value while maintaining regulatory and procurement best-practice compliance.