Top Tech Jobs & Startup Jobs in Vancouver

Support 100–150 customers by helping them build websites through the CMS, providing product training, tailored recommendations, troubleshooting, and strategic consultations. Gather customer insights to influence the product roadmap, improve web-team processes, support new business through demos, and maintain client relationships via email and phone. Represent the company at select industry events and collaborate cross-functionally with development, marketing, and customer success teams.

Lead the architecture and evolution of scalable ETL and data-processing systems for customer product catalogs. Design reliable distributed systems, improve throughput and latency, strengthen fault tolerance and observability, and guide technical direction across teams. Mentor senior engineers, conduct architecture reviews, lead cross-functional initiatives, influence hiring and onboarding, and help shape the engineering organization’s long-term technical vision.

Manage the post-onboarding lifecycle for SMB customers, focusing on health, retention, and expansion. Build trusted customer relationships, identify opportunities to increase platform adoption, advocate for customer needs internally, document issues and requests, and maintain accurate records in customer success software. Collaborate with product, sales, leadership, and the broader Customer Success team to improve customer experiences.

Lead the architecture and development of a greenfield iOS and Android consumer application from concept through launch and scale. Make foundational decisions across React Native, Expo, and native platforms; build polished, performant mobile experiences; establish engineering standards and release processes; integrate backend, computer vision, and AI capabilities; and mentor engineers while partnering with Product and Design.

Design UI and UX flows, improve design systems, maintain design integrity through product launches, and use data, user research, and A/B testing to refine experiences. Collaborate with engineering, product, marketing, sales, and customer success teams to create accessible, high-quality product designs and continuously iterate based on stakeholder and user feedback.

Manage customer visualizer integrations throughout their lifecycle, coordinating with Professional Services and internal teams to deliver technical solutions on time. Design maintainable visualization implementations, provide technical guidance to Customer Success, Sales, and Product teams, and help maintain processes, templates, and documentation. The role requires strong organization, communication, familiarity with web technologies and scripting, and proficiency with Google Workspace.

Manage visualizer integrations across the customer lifecycle, coordinating with Professional Services and internal teams to deliver scalable technical solutions on time. Define deliverables, roles, processes, documentation, and best practices while balancing complexity and technical debt. Provide technical expertise to Customer Success, Sales, and Product teams, mentor project-management colleagues, and support exceptional customer experiences.

Lead a mid-market account management team and grow a customer portfolio by improving retention, revenue expansion, and customer satisfaction. Coach Customer Success Managers, support escalations, develop customer strategies, document technical solutions, analyze performance data, and represent customer needs internally. The role partners with Product, Sales, and Leadership to improve customer experiences and drive growth.

Leads a team of Customer Success Managers serving mid-market customers. Responsibilities include customer retention, revenue growth, account strategy, escalations, technical support, customer advocacy, process improvement, coaching, and performance management. The role partners with Product, Sales, and Leadership to improve customer experiences and documents technical solutions. Candidates need 5+ years of customer success or account management experience, preferably in SaaS, along with leadership, analytical, communication, and Salesforce skills.

Build and qualify sales pipelines by prospecting through email, LinkedIn, and phone. Identify target accounts, create targeted campaigns with marketing and revenue operations, maintain detailed CRM records, and deliver qualified opportunities to Account Executives. The role requires strong communication, organization, curiosity, analytical ability, and confidence with cold calling in a remote-first B2B SaaS environment.