Supports North American product operations for Booking Manager and Distribution, connecting stakeholders with Sydney/Melbourne-based product and engineering teams. Responsibilities include incident triage, escalation tracking, churn-risk intake, roadmap and release communication, status updates, and translating commercial context for engineering. The role operates within a senior PM’s priorities rather than owning an independent roadmap, using AI tools to improve research and troubleshooting. Candidates should have product, product operations, or related customer-facing experience, ideally in B2B SaaS.