Build and operate automated inbound and outbound sales systems that generate qualified pipeline. Responsibilities include lead qualification, routing, enrichment, signal-based outreach, deliverability, campaign testing, sales enablement, CRM and sequencing integrations, data model ownership, and performance attribution. The role requires hands-on coding, API integrations, workflow automation, AI agent usage, and clear communication with Sales and Marketing.

Lead strategic enterprise customer engagements from kickoff through renewal. Build executive relationships, support implementation and onboarding, train core users, deliver ROI-focused analysis, conduct business reviews, identify expansion opportunities, and act as the internal voice of the customer. Partner cross-functionally with Sales, Engineering, Product, and Marketing while mentoring Customer Success Managers and helping customers improve supply chain decision-making.

Develop and execute content and product marketing across positioning, messaging, customer proof, SEO/AEO, organic social, email nurture, sales enablement, and campaign creative. Write high-converting content, direct social and video concepts, refresh the content library, and use Claude Cowork to improve quality and output. Collaborate closely with the VP of Marketing and performance marketer in a lean, fast-moving B2B SaaS environment.