Serve as the primary customer-facing contact for Ooma Enterprise onboarding. Project-manage provisioning, installation, and configuration, guide customers through onboarding, troubleshoot or escalate technical issues, set expectations, coordinate internal teams (Sales, Engineering), and identify upsell opportunities while ensuring timely, on-spec delivery.

Serve as the primary customer-facing contact for enterprise onboarding, project-manage provisioning, installation, and configuration, troubleshoot technical issues, coordinate internal teams, set expectations, and guide customers to effective product usage.