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The Senior Product Manager will lead onboarding and activation experiences for new customers, ensuring effective and engaging use of Clio's legal technology within their first 120 days. This role requires defining activation metrics, collaborating across product teams, and enhancing internal tooling for onboarding specialists to improve customer integration and usage.

Lead detection and incident response across corporate security systems. Own investigations end-to-end, tune and automate detection (DLP, EDR, SIEM, phishing), produce runbooks and remediations, coach junior analysts, and partner cross-functionally to improve controls, compliance evidence, and AI-related security tooling.

Manage a portfolio of high-value SaaS accounts as a trusted advisor, driving adoption, retention, upsell, and ROI using AI-driven insights. Lead executive business reviews, coordinate cross-functional engagement, advocate for customers, coach teammates, and contribute product feedback to improve legal practice management workflows and AI features.

Build and operate scalable ML and generative AI platforms: deploy LLM-based solutions, design CI/CD and model pipelines, manage cloud infrastructure (Kubernetes, IaC), monitor and troubleshoot production models, evaluate ML tools, and collaborate cross-functionally to deliver and govern reliable AI features.

The Group Training Specialist leads instructor-led product training to enhance customer adoption of Clio's products, ensuring effective onboarding and engagement.

As an Intermediate Customer Account Manager, you will ensure customer satisfaction, drive product adoption, and manage customer relationships while impacting key performance metrics.

Lead a product marketing portfolio: set GTM strategy, positioning, launches, and measurement. Manage and develop PMM team, drive cross-functional execution with product, sales, and CS, and use data and customer insights to grow adoption, engagement, and retention.

Serve as the EPM (Pigment) architectural SME for FP&A, maintain integrations with NetSuite, Workday, SFDC and Looker, design and optimize budgeting/forecasting models, administer permissions and controls, resolve system issues and tickets, document processes, and deliver user training to enable adoption and improve data integrity.

Lead go-to-market and product adoption for a product portfolio: develop positioning, messaging, launches, enable internal teams, run customer research and experiments, drive adoption and retention, track KPIs, and collaborate cross-functionally with product, data, and customer teams to inform strategy.

The Senior Sales Compensation Analyst will manage commission processes, design compensation plans, analyze sales performance data, and enhance compensation systems to support growth in Clio's Revenue Operations team.