Resident
Resident Leadership & Management
Frequently Asked Questions
Managers at Resident are expected to lead with clarity, accountability, and a focus on employee development, while supporting teams in delivering strong business outcomes. Employee feedback offers additional perspective on the manager experience. In 2025, Resident reported that approximately 95% of employees felt their manager wants them to succeed, and 92% indicated that their manager sets realistic expectations. These insights, alongside other engagement inputs, help inform how leadership practices continue to evolve.
Managers are encouraged to set clear expectations, provide regular feedback, and help employees prioritize work effectively within a fast-paced environment. They also play a key role in fostering open communication, supporting problem-solving, and creating opportunities for growth and development.
At Resident, leaders communicate goals and expectations through a combination of company-wide updates, team-level discussions, and shared tools that support alignment across the organization (like Lattice). These channels are intended to provide visibility into company priorities, team objectives, and individual expectations.
Managers also play an important role in translating broader company goals into clear, actionable priorities for their teams. Regular check-ins and ongoing communication help ensure alignment and provide opportunities to clarify expectations as business needs evolve. We set goals on a quarterly basis to remain nimble and react to business trends.
Leaders at Resident communicate strategic vision and direction through a combination of planning processes, regular updates, and ongoing dialogue across the organization. In 2025, Resident reported that approximately 97% of employees said they care about the future of the company, reflecting a strong sense of connection to its mission and trajectory.
Leaders share their roadmaps, discuss progress against key initiatives in the monthly All Hands meeting, and outline near- and long-term priorities through company-wide and team-level forums. Leaders aim to provide context around business decisions and ensure teams understand how their work connects to broader company goals.
Managers also play a key role in reinforcing strategy by translating company priorities into actionable plans and helping teams stay aligned as goals evolve.
Resident's Benefits
Hosts in-person all-hands meetings
Hosts in-person revenue kickoff meetings
Implements team-based strategic planning
Open office floor plan to encourage communication and collaboration
Uses an OKR operational model to clearly define goals and priorities
Utilizes an open door policy that encourages accessibility
