Search the 14 jobs at Ada

As a Senior Software Engineer, you'll develop a platform layer for integrating customer success platforms and digital channels, enhance development practices, review code, and address production issues. You will contribute to product development and ensure a top-notch AI Agent platform experience.

As a Sales Development Representative, you will act as the first point of contact for potential clients, communicating the value of Ada's AI chatbot software. You'll undergo extensive training, use various sales tools, and craft personalized campaigns while qualifying leads and collaborating with Account Executives to develop client relationships.

The Senior Product Manager will leverage agile methodologies to enhance Ada's AI-driven customer service automation. They will develop strategic roadmaps, drive product launches, and facilitate cross-functional collaboration. The role emphasizes a customer-focused approach, using data analytics to measure success and inform product decisions.

The DevSecOps Engineer will be responsible for cloud architecture, security automation, infrastructure management, and collaboration with security engineers to enhance security protocols. This role includes maintaining system availability, participating in disaster recovery, and contributing to security operations, ensuring robust security practices across Ada's platforms.

The Senior Marketing Analyst will enhance pipeline growth by optimizing the marketing funnel and analyzing metrics across various channels. Responsibilities include maintaining marketing reporting, delivering insights to leadership, and improving web page conversion and SEO through data-driven recommendations.

The Partner Marketing Manager will manage strategic marketing initiatives with external partners to drive growth. Responsibilities include developing joint marketing efforts, creating marketing materials, maintaining partner performance data, and collaborating on content and lead generation efforts.

The Solutions Consultant II at Ada will engage with customers in both pre-sales and post-sales activities, demonstrating technical acumen and building strong client relationships. Responsibilities include leading discovery sessions, delivering product presentations, scoping integrations, and supporting implementations to enhance customer success and retention.

As Ada's Senior Accountant, you will lead the execution of full-cycle month-end accounting and assist with day-to-day financial operations to support Ada's mission in automating customer service. You will work closely with Finance and Operations to ensure accuracy and timeliness in financial tasks.

As a Staff Software Engineer at Ada, you will lead and manage complex software development projects, build features, solve scaling challenges, and mentor the development team. You will be responsible for executing the integration roadmap and ensuring a scalable and maintainable platform for integrations, while raising technical excellence and quality standards.

The Mid-Market Account Executive at Ada is responsible for building client relationships, managing sales pipelines, and driving revenue growth through effective territory planning and collaboration with customer solutions teams. The role includes prospecting for new clients and managing existing accounts to close expansion opportunities.

As an Intermediate Software Engineer, you'll collaborate with product managers and designers to execute the product roadmap, improve development practices, review code, and ensure a seamless AI Agent platform experience, also participating in on-call rotations for service issues.

As an Intermediate Software Engineer at Ada, you will collaborate with stakeholders to deliver and improve the messaging platform for customer service automation, using technologies like Python and Node.js. You will also participate in code reviews and address production issues while providing insights to enhance development practices.

The Senior Technical Writer at Ada will manage the product documentation for their AI-powered customer service platform. Responsibilities include creating clear content, testing integrations, and working hands-on with APIs and SDKs to validate user experiences and enhance documentation. The role requires collaboration with development teams to ensure quality and clarity in technical content.

As a Technical Support Advisor, you will troubleshoot and resolve complex technical issues for clients, ensuring exceptional customer service. You'll work with internal teams to optimize platform use, maintain product documentation, and escalate issues when necessary, all while adhering to service level agreements.