Unit Manager, Commercial Lines

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We're looking for a Unit Manager to join our growing team!

This full-time permanent role requires a minimum of three (3) days per week working in the office located at 200 Granville St. Vancouver, BC.
What you'll do here:

• Develop, recommend, and implement leadership strategies and process/technology improvement initiatives

• Guide, coach, and develop talented Underwriting Clerks, Assistants and Underwriters and provide technical consultative support to the CSU team regarding customer service and work processes

• Provide effective leadership by continuously keeping staff informed on changes/results and share responsibility for the overall performance, productivity and engagement of team members

• Evaluate staff performance and prepare formal Performance Reviews; perform quality reviews on team members to record staff development; and manage staff scheduling and salary administration for the unit

• Collaborate with other Unit Managers and underwriting teams across the West to recommend ways in which the team can achieve regional goals in pursuit of growth and profitability and to identify ways to create consistency and workflow efficiencies

• Proactively manage workflow and resources within the CSU team

• Be responsible for training and development of staff and set and monitor team goals and objectives

• Play a key and active role in the selection process and hiring of employees who will deliver a legendary level of service to our broker

You succeed at what you do because you:

• Have a knack for identifying and actioning on gaps in work processes, training, and career development of employees

• Can think outside-of-the-box to introduce creative and effective ways to approach challenges

• Have a talent for influencing others to adapt to change

What you bring to the table:

• 2+ years of leadership experience OR 5+ years of Commercial Underwriting experience at an intermediate level or above

• Experience in coaching and developing staff

• Demonstrates the Leadership Success Factors

• Proven leadership skills

• Completed or are working toward a Chartered Insurance Professional (CIP) designation (preferred)

• Excellent communication and interpersonal skills with all levels of staff and brokers

• Outstanding organizational and time management skills and capable of working in a fast-paced environment

• Strong analytical skills and a high attention to detail

• No Canadian work experience required however must be eligible to work in Canada.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.