Strategic People Operations Partner

Hi, I'm Rita, Senior Manager, Total Rewards & People Insights.

I've been at Jane for a year, and during that time I've had the opportunity to support the programs, systems, and experiences that help our people thrive. My team is responsible for areas like compensation, benefits, people operations, and workforce insights. Together, we create the foundation that supports every Janer throughout their journey at Jane and helps us deliver on our mission to help the helpers.

Outside of work, I enjoy staying active, prioritizing quality time with my family, and focusing on wellness. Those interests have shaped how I approach leadership and teamwork - with an emphasis on sustainability, balance, and creating environments where people can do great work while feeling supported.

We're in an exciting period of growth and transformation within our People team. As Jane continues to scale, we're evolving how we deliver People Operations support across the organization. We're building more efficient, consistent, and scalable ways of working so our People Partners can spend more time focused on strategic employee support and less time navigating operational complexity.

This role sits at the centre of that evolution. As our Strategic People Operations Partner, you'll be the operational engine that helps keep the employee experience running smoothly. From managing key moments across the employee lifecycle to maintaining the integrity of our systems and supporting critical People programs, your work will have a direct impact on every Janer's experience.

• Build trust in our People Operations foundation by maintaining accurate employee data, strengthening employee lifecycle processes, and ensuring a high standard of quality across our systems and records.

• Create a seamless and supportive employee experience by serving as a knowledgeable partner for questions related to onboarding, benefits, leaves, policies, and employee resources, helping employees navigate important moments with confidence.

• Drive continuous improvement by identifying opportunities to streamline processes, leverage technology, and thoughtfully introduce new ways of working that improve efficiency and scalability across the People team.

• Partner collaboratively with People Partners, Payroll, Finance, and People Technology to ensure accurate data flows, clear communication, and aligned processes that support both employees and the business.

• Deliver operational excellence across key People programs, including growth reviews, compensation cycles, benefits administration, and leave management, while continuously looking for ways to improve the experience and outcomes for everyone involved.

• 3 - 5 years of experience in People Operations, Human Resources, HR Administration, or a related field, with strong knowledge of the employee lifecycle and HR best practices.

• Experience administering and maintaining an HRIS, with hands-on HiBob experience considered a nice-to-have

• Demonstrated experience supporting areas such as benefits administration, leave management, employee records, HR compliance, onboarding, offboarding, and employee documentation.

• A track record of improving processes, embracing technology, and contributing to operational transformation within a growing or evolving organization.

• Strong communication, organization, and problem-solving skills, with the ability to manage sensitive information with professionalism, discretion, and empathy.

If you don’t meet every single qualification but are excited about this role, we’d still love to hear from you.

Jane is a founder-led, high-growth SaaS company born in North Vancouver, British Columbia. We’re now a team of more than 800 people working remotely across Canada, the US, and the UK, united by our mission to help the helpers.

We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We’re all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.

Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We’re proud of what we’ve built and quick to admit what we don’t know yet. We listen, learn, and adjust as we go.

We’re also embracing the possibilities of AI, using it to work smarter, improve our systems, and create even better experiences for our customers and our team.

Our goal isn’t just delivery, it’s delight. We move quickly, communicate openly, and solve real problems together. If you’re energized by ambiguity, motivated by impact, and eager to learn with others, you’ll thrive at Jane.

At Jane, we’re committed to paying fairly, clearly, and above all, paying for growth. This role has an annual salary range of $95,000 to $128,000. While that is a large range, it is intentional. It reflects the full growth journey someone might take in the role, from developing skills early on to becoming highly proficient and ultimately achieving excellence.

Most new hires join at the accomplished stage, which for this role represents an annual salary of $106,400. A starting salary below this typically indicates a candidate with strong potential who is still developing key skills. Salaries above this usually apply to existing team members who have made a significant impact and bring deep Jane-specific knowledge.

We believe in paying for growth. You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.

Paying clearly is one of our compensation fundamentals. Watch this short video to learn how our salary bands are set. You’re also encouraged to ask questions about compensation at any point during the interview process.

We also offer a comprehensive benefits package, You can learn more about it here!