Jobs at Jane App

Plan and execute a portfolio of ~30 industry conferences and tradeshows annually, managing booth logistics, staffing, assets, vendor coordination, budgets, lead capture, performance tracking, and post-event reconciliation while driving continuous improvement and cross-functional alignment.

Provide strategic executive support to multiple leadership team members by managing calendars, communications, competing priorities, travel, offsites, and onsite logistics. Build trusted executive partnerships, anticipate needs, explain scheduling decisions, coordinate across teams and vendors, and improve operational workflows. Use AI tools to draft communications, analyze calendars, and research logistics while reviewing all outputs. The role requires discretion, emotional intelligence, resilience, strong organization, and comfort operating independently in an evolving environment.

Lead design and implementation of Jane's customer data infrastructure: own event collection, pipelines, CDP tooling, schema governance, identity resolution, and attribution. Work cross-functionally with marketing, BI, product, and engineering to set standards, evaluate tooling (e.g., RudderStack), ensure privacy-compliant instrumentation, and build reliable, consistent data delivery to the warehouse.

Lead SMB and self-serve demand generation across paid media, website strategy, SEO, AEO, lifecycle marketing, and AI-driven growth initiatives. Manage a team of channel experts, optimize acquisition and activation with Growth Product, define measurement and attribution strategies, collaborate with Sales and Support, and build scalable programs that drive revenue and customer growth.

Provide practical legal advice to a global SaaS company across commercial contracts, privacy and healthcare regulation, litigation, employment, corporate governance, law enforcement requests, IP, and brand enforcement. Build scalable AI-enabled legal processes, collaborate with cross-functional teams, manage risk, draft and negotiate agreements, and mentor colleagues.

Provide high-quality, real-time customer support, lead demos and onboarding, troubleshoot billing and insurance issues, and tailor communication across phone, chat, and video while learning deeply about the product and improving processes.

The Director of Product Management will lead product strategy across infrastructure, software enablement, and customer-facing platforms, enhancing both technical and user experience while managing a team of product managers.

Build and ship AI agents and automation workflows for Customer Support, identify operational friction, and manage production quality and performance. Own the knowledge base, taxonomy, and customer self-service experience while analyzing support data to improve answers and identify product gaps. Lead a small team, partner cross-functionally with AI, Product, Marketing, and Support stakeholders, and report on efficiency, quality, retention, and conversion metrics.

Own the marketing website strategy and roadmap, align content/design/engineering, run CRO/A-B testing and experimentation, drive SEO/answer-engine presence, analyze analytics and web tagging to improve discovery and conversion, and partner with product marketing and platform teams to deliver a coherent, high-performing web experience.

Work hands-on to harden endpoints, identities, and data protection: manage EDR and CIS baselines, perform incident response and on-call duties, improve identity and access controls (Okta, FIDO2), tune SIEM detections (Datadog), and build AI/automation to reduce toil while partnering cross-functionally with IT and engineering.

Run inbound website checkup calls, give actionable SEO and website recommendations, nurture warm leads in Close CRM, and grow into product demos across Jane Websites, SEO, Social Plus, and Google Ads. Use Claude for call prep and follow-ups and prioritize fit-first, consultative conversations.

Lead product strategy and roadmap for Payments, collaborate cross-functionally with engineering and design, improve Stripe integration and payments architecture, partner with senior leadership to prioritize tradeoffs, and drive measurable impact for clinics and patients across Jane.

Lead Jane's business systems strategy: consolidate tool inventory, lead procurement, set configuration standards, design integrations and pipelines, partner with execs and Analytics to ensure reliable data flows and scalable, AI-enabled system solutions.

Lead Booking engineering (five teams) to deliver high-scale scheduling, booking, communications, telehealth, and marketplace systems. Hire and grow engineering leaders, shape technical and AI strategy (agentic workflows, evals), drive high-velocity delivery with quality, partner with Product and Design, and scale the org through new product lines and rising customer demand.

Build platform tools and shared infrastructure that accelerate developer productivity across the org, drive safe agent-authored code into production, embed with product teams to remove development friction, and measure impact. Own platform design, adoption, and communication to help ~300 developers ship faster.

Lead the Insurance Setup engineering team, drive delivery of configuration and insurance features, balance new product discovery with technical health, coach and grow engineers, partner closely with Product and Design, influence cross-team initiatives, and responsibly explore AI adoption.

Build and maintain the product analytics data foundation: design scalable dbt models, define semantic models and governed metrics, partner with Engineering on instrumentation, certify datasets for BI tools, monitor pipelines and data quality, and use AI to accelerate analytics engineering workflows.

Build and operate the core BI platform: own ingestion, integration, modular dbt pipelines, and enterprise data models. Establish data quality, testing, governance, observability, and CI/CD. Monitor platform health, certify pipelines and data products, and mentor analytics engineers to enable trusted, self-service analytics and AI-augmented workflows.

Own and maintain core financial datasets and dbt models; write complex SQL; build and optimize Looker dashboards; troubleshoot data quality; and deliver reconciled, actionable financial insights to Finance and Payments stakeholders.

Lead strategic growth analyses and modeling across marketing, pricing, and go-to-market initiatives. Own end-to-end analyses from problem structuring to executive presentation, forecast and monitor performance, design data sourcing, partner across Marketing and GM teams, and build repeatable frameworks and self-serve tools to drive growth decisions and implementation.