Senior Training Consultant Commercial Lines

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re seeking a Senior Training Consultant Commercial Lines to design, deliver, and continuously improve learning programs that elevate technical expertise and performance across our organization.

You’ll play a key role in shaping training strategies, partnering with business stakeholders, and ensuring measurable learning outcomes, particularly within commercial property claims.

What you’ll do here:

• Design and facilitate comprehensive training programs with a strong emphasis on commercial property.
• Deliver a blend of technical, soft skills, workshop-based, and new hire training tailored to diverse audiences.
• Define learning objectives and measure outcomes through assessments, performance data, and feedback.
• Analyze training results and develop actionable improvements for current learning initiatives.
• Identify opportunities to enhance training materials, internal processes, and learning methods; propose and implement solutions.
• Recommend approaches to improve departmental efficiency and effectiveness while elevating the internal client experience.
• Collaborate with cross-functional teams to assess training needs and align programs with business goals.
• Incorporate external best practices and resources to inform effective adult learning strategies and instructional design.

What you bring to the table:

• At least 3 years of experience in Commercial Property claims adjusting.
• Demonstrated technical expertise in commercial property.
• Education or certification in Adult Education is an asset.
• Strong grasp of adult learning theories with a track record of effective delivery to varied audiences.
• Excellent verbal and written communication skills; confident, engaging facilitator.
• Proven time management, organization, and prioritization skills.
• Ability to engage and motivate learners, fostering active participation.
• Solution-oriented mindset with a focus on continuous improvement and outcomes.

#LI-Hybrid

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.