CIS Implementation Consultant
Systems & Software - Remote
Systems and Software is seeking an Implementation Consultant to join our Professional Services team! The ideal candidate is an enthusiastic, team-oriented individual that is dedicated to providing outstanding customer service, has excellent analytical abilities, and thrives on working in a fast-paced environment.
Utilizing industry best practices, methodologies and process controls the Implementation Consultant will be responsible for working with a project team to deliver enQuesta CIS solutions and associated value-added services to both new and existing customers. This includes performing business process requirements analysis and documentation as well as system configuration, testing, implementation, training and support.
The Implementation Consultant is customer-facing and plays a key role in effectively translating customer requirements into solution deliverables. The consultant works closely with project management, customers and internal teams to ensure implementations are completed on time, within scope, and aligned with best practices.
This remote role welcomes candidates anywhere in Canada and the US. Up to 50% of travel is required. A valid passport/visa is needed for travel.
Salary: 70-90K
What your impact will be:
Serve as a customer advocate and facilitate communication with other resources including Project Managers, Data Conversion Specialists, Developers, Quality Assurance, Technical Support Analysts, and other Implementation Specialists
Perform information collection during the initial discovery process
Carry out analysis and document processes based on customer requirements and best practice recommendations within the scope of the project contract
Configure the software using approved workflow and business rules
Assist the data conversion specialist with data mapping and validation
Customize training materials, prepare and deliver training in both remote and classroom-led sessions
Provide support during customer testing, product implementation and beyond
Identify and mitigate issues and risks that could negatively impact the project
Deliver services with high quality and efficiency
Contribute to improved levels of employee satisfaction and company success by motivating coworkers and helping to develop their knowledge and skills
Job Relationships
Reports to: Team Lead and Director of Professional Services
Interrelationships: Develop constructive and collaborative relationships with customers, management, co-workers and 3rd party vendors. Interact regularly with members of the Research and Development, Professional Services, and Support Services departments.
What we are looking for?
Bachelor's Degree in Business, Accounting, Information Systems, a related field or equivalent work experience
3+ years of CIS and/or Utility Industry experience
Understanding of Meter Reading Head-end Systems
Excellent customer service and oral/written communication skills
Exceptional problem-solving skills. Must be able to assess information to make autonomous conclusions quickly and effectively
Demonstrated ability to listen and interpret requirements, recommend solutions and drive/participate in business process analysis sessions with customers
Detailed-oriented and conscientious about meeting expectations
Positive, proactive, and action-oriented attitude and approach
Ability to effectively manage a large number of tasks simultaneously, with excellent organizational skills
Ability to review error logs & debugging skills
Adept at writing SQL queries
Familiarity with S&S enQuesta, JIRA, Confluence, and Clarizen is a plus
What we can offer:
3 weeks' vacation and 5 personal days
Excellent fringe benefits including Health, Dental, Vision and Life and Disability insurance
Employee stock ownership and RRSP/401k matching programs
Lifestyle rewards
Location/Travel
This opportunity can be performed remotely or from our office in Winooski, VT.
You must be able to travel 50% within North America without restriction in this role
A valid passport is needed for travel
About Systems & Software:
Systems and Software (S&S), a division of Harris Computer Systems, is a software development company headquartered in Winooski, VT, that was established in 1973. S&S’s single focus is on delivering horizontally and vertically scalable customer service solutions to the utility industry. Our reputation is one of market-leading software, exceptional solution delivery, and a customer-focused organization.
For a utility, a Customer Information System (CIS) is more than just a collection of records, it’s a lifeline between the utility and its most important asset, its customers. From turn-on to move-out, no other system will have the impact on the customer experience that the CIS does, so ensuring that this solution offers the breadth of scope and responsiveness that modern consumers require is a critical priority. Through our flagship product, enQuesta, S&S meets this need for our electric, water, sewer and gas customers by combining an intuitive design with powerful technology. The enQuesta solution not only presents a modern, innovative face for the utility to the end customers, but also enables the utilities to take advantage of the solution’s open architecture when developing future programs and initiatives.
Click here (https://www.ssivt.com/) to learn more about Systems and Software!
About Harris:
Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.
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