Operations Supervisor

About QuadReal Property Group 

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

Role Description:
The Operations Supervisor reports to the Operations Manager at Willowbrook Shopping Centre and plays a critical role in the day-to-day leadership of the facility maintenance and operations function. This  position leads a team of building operators, owns the oversight of third-party contractors and service providers, and champions the standards of safety, cleanliness, and operational excellence that define the Willowbrook experience.

Responsibilities:

• Lead, coach, and develop the operations team, creating clear paths for growth and advancement.
• Schedule and assign work to ensure efficient coverage and consistently strong performance.
• Foster a collaborative, positive team environment that models accountability and our commitment to service excellence.
• Maintain strong relationships with tenants, ensuring service requests are acknowledged and resolved promptly and courteously.
• Own the day-to-day relationship with all third-party contractors and service providers, acting as the on-site subject-matter expert on every active contract.
• Know each contract inside and out — scope, specs, and KPIs — and hold vendors accountable to both the terms of the agreement and our values.
• Conduct regular vendor performance reviews and site audits, and drive corrective action when service falls short
• Maintain accurate, current records of contracts, KPI tracking, vendor correspondence, and performance history.
• Support the Operations Manager in contract renewals, re-tendering, and onboarding of new vendors.
• Conduct regular inspections to identify maintenance needs and address them promptly.
• Create, assign, and track work orders through QRConnect, ensuring building operators accept and action them promptly and complete accurate close-out documentation.
• Coordinate preventive maintenance programs to protect equipment longevity and reliability.
• Implement and enforce safety protocols and ensure compliance with applicable regulations.
• Optimize maintenance processes to achieve maximum operational efficiency, collaborating with other departments as needed.
• Identify and implement cost-effective solutions while maintaining quality and service standards.
• Support the Operations Manager in planning and executing emergency preparedness drills, including fire drills, attending after-hours as required.
• Participate in all emergency preparedness exercises and support the development and training of the team and contractors on the Emergency Response Plan (ERP).
• Coordinate with security and other departments to address urgent or emergency situations.
• Maintain accurate records of maintenance activities and expenses and report regularly on maintenance and vendor performance to management.
• Must be able to lift 40 pounds and go up on ladder if required. 
• Must be available for on-call/standby and emergency call-out as required.
• Any other job-related duties and/or projects that may be assigned.
   

Experience and Qualifications:

• Minimum 5 years of relevant work experience.
• Proven experience in maintenance or operations supervision, preferably in a retail or commercial setting.
• Demonstrated experience managing third-party contracts and vendor relationships, including performance tracking against KPIs.
• Strong leadership and team development skills, with a genuine commitment to coaching and growing people.
• Excellent communication and interpersonal abilities across tenants, vendors, and internal teams.
• Knowledge of safety regulations and best practices.
• Technical proficiency in facility maintenance systems and equipment.
• Intermediate skills in Microsoft Office (Excel, Word and Outlook)

The expected annualized base salary range for this role is $74,000-$84,000.

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Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.