Manager, Strategy & Operations

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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The world’s highest concentration of Salesforce experts is found in Salesforce Professional Services (PS). We deliver solutions that push the boundaries of what’s possible for our customers. You will join a fast-paced team in the PS COO organization responsible for shaping the global strategy for PS.

Responsibilities

• Support pivotal initiatives independently; take open-ended problems to desired outcomes by crafting a structured approach, conducting research/analyses, and synthesizing insights into actionable recommendations. Examples include:

  • Strategy: growth, GTM, delivery, partner, new products, talent 

  • Planning: translating strategy into strategic priorities and supporting pilots and cascade

• Support refresh, refinement, and execution of PS strategy

• Partner with the Business, Operations, Analytics, and Finance teams to deliver data-driven insights 

• Partner with peer strategy teams (e.g., Product, Sales, Alliances & Channels, Customer Success) to strengthen connectivity and collaboration across the business 

• Develop executive-ready structured results, tailored to the respective audience

Experience/skills required

• 5+ years of experience across management consulting

• Stellar conceptual, analytical, and collaborative problem-solving skills: ability to structure a variety of ambiguous problems, design solutions with little guidance, and craft high-quality outputs

• Strong communication and collaborator relationship-building skills 

• Ability to succeed in a collaborative, fast-paced environment, remain flexible and adjust on the fly to new demands, prioritize, and respond with a sense of urgency 

• Organized and efficient, results-oriented, and able to take an 80/20 approach and move forward without complete information, very comfortable working in ambiguity 

• Strong executive-level visual and verbal presentation skills 

• Intellectual reserve, strong willingness for growth, and ability to accept feedback 

• “Win as a team” attitude with a self-starter, beginner’s, and conscientious mindset 

Experience/skills preferred

• Enterprise SaaS experience

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For British Columbia-based roles, the base salary hiring range for this position is CAD 115,200 to CAD 158,400.