We are the #1 doctor-recommended – and most clinically studied – behavioral weight health program in the world. For sixty years, WeightWatchers has helped millions build healthy habits and live happier, healthier lives.
As the science of weight health rapidly evolves, so does WeightWatchers. Today we are developing new clinical pathways for medication access, creating behavioral programs for chronic health conditions, integrating third-party services, and enhancing product personalization.
WeightWatchers has embraced technology, with our mobile app now the primary tool for most members. While we continue to perfect our digital product, we are also designing new in-person experiences. With these diverse member touchpoints, our potential for impact has never been greater.
Who We Are
WeightWatchers Clinic committed to making healthcare more accessible, transparent, and friendly. Our platform, WeightWatchers Clinic/Sequence, focuses on chronic obesity, which affects more than 50% of adults and is closely related to many other chronic conditions. We are taking several steps to accomplish our mission, including building a top-notch technology platform that connects patients' with a support team to streamline and simplify their prior authorization process while providing a white glove customer service experience.
What You Will Do
We are looking for a Strategy and Operations Manager to help them scale their business. This role reports to the Director of Member Operations and will work closely with the Product and Member Operation teams to improve the member experience and maintain operational excellence. This role will require strong cross-functional collaboration and a high degree of visibility to senior leadership.
- Manage reporting for the Operations organization and track core business metrics
- Surface and advocate for product improvements based on key insights derived from data
- Work closely with Product/Engineering on the development and rollout of product improvements
- Track adoption and impact of new feature rollouts
- Identify and tackle opportunities to improve team quality and adherence
- Develop tools and processes to enable the team supervisors to optimize their teams
- Collaborate with cross-functional teams, including Clinical Operations, Pharmacy Operations, Legal, and more
Who You Are
Experience & Skillset
- 4+ years of experience
- Experience as a people manager
- Experience in management consulting or in-house strategy / product / operations roles in a fast-paced technology driven environment
- Process expert with experience working in a fast paced, operationally complex organization
- Experience dealing with complex data sets using excel/google sheets (SQL a plus but not required), deriving insights and generating recommendations
Work Style
- Experience working closely and communicating effectively with employees of all levels
- Comfortable in a rapid growth environment with tight deadlines, and demonstrated ability to coordinate, plan, and prioritize tasks across multiple projects
- A self-starter who is comfortable with ambiguity
At WeightWatchers, our mission is to build a worldwide community connected by healthy habits. If that resonates with you, then we would love to talk. WeightWatchers values developing community within our employee population as well. We encourage our employees to come into the office 1-2 days/week.
It is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.
By agreeing to participate in our process, you agree that any information we collect is subject to our Privacy Policy.
Maryland
Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
Massachusetts
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
WeightWatchers complies with all applicable Rhode Island Workers' Compensation laws (Chapters 29-38 of the R.I. General Laws). Eligible employees are covered by worker's compensation insurance for work-related injuries or illness.
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