Lead Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Technical Program Manager

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The AI & Decision Product Enablement Program (AI & DPE) is a transformative internal product suite that powers intelligent decision-making across market-facing products. It delivers industry-leading intelligence by applying complex business logic throughout the payment journey and beyond—enabling real-time, scalable decisions. The platform leverages supercomputing, advanced business rules, AI technologies, streaming big data clusters, high-speed in-memory caching, APIs, and UIs to enrich data and drive impactful outcomes.
We are seeking a Lead Technical Program Manager to drive initiative delivery, release management, road mapping, dependency and risk management, capacity planning, and stakeholder communications. This role is pivotal in ensuring successful execution of strategic priorities and fostering alignment across engineering, product, and infrastructure teams.
Key Responsibilities
• Develop and implement strategies to ensure the resiliency and stability of technical systems, including contingency planning and risk mitigation.
• Collaborate with cross-functional teams to embed resiliency measures across AI & DPE.
• Lead and coordinate large-scale projects focused on enhancing system reliability through technical solutions.
• Continuously assess and improve measures based on industry best practices and emerging technologies
• Define and track KPIs to measure improvements and ensure ongoing system robustness.
• Support Agile Release Trains and drive Program Increment (PI) planning and execution.
• Mentor team members.
About You
• Proven success leading programs involving complex technical stacks such as business rules engines, high-speed caching, big data lakes, and AI technologies.
• Strong communication, leadership, and stakeholder management skills with the ability to influence and align cross-functional teams.
• Adept at navigating fast-paced, dynamic environments while managing multiple priorities.
• Sound technical judgment to challenge assumptions and collaborate with engineers.
• Proficient in Agile practices with strong understanding of SAFe (Scaled Agile Framework) and SDLC (software development life cycle).
• Strong background in technical project and/or program management.
Proficient with tools such as Aha, Jira, Confluence, Tableau, and DOMO.
#AI3

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Pay Ranges

Vancouver, Canada: $108,000 - $173,000 CAD