Support dentists throughout digital case submissions by proactively following up, reviewing case quality and design architecture, troubleshooting issues, and advising on improved outcomes. Grow case volume from existing accounts, identify potential customer advocates and key opinion leaders, and relay customer feedback to marketing, engineering, and product teams. The role requires digital case design expertise but does not involve producing cases.
About the role
Our dentist business is being rebuilt, and we need someone who actually knows digital dentistry to stand beside our customers while we do it.
Right now, dentists who send us digital cases are largely unsupported. There's no one dedicated to following up after a case comes in, answering design questions before they become problems, or helping a practice get more out of the platform. That work currently sits with one person who is also covering the lab side and simply doesn't have the hours.
You would own it. You are the person a dentist talks to about their case — the one who understands what makes a case good, can say so plainly, and can push back when a clinician has it wrong.
This is not a design seat. You are not producing the cases yourself.
What you'll do- Talk to dentists. Proactive follow-up after cases are submitted, consultation when they have questions, troubleshooting when something goes wrong.
- Review cases. Assess case quality and design architecture, and advise on how to get better outcomes.
- Grow existing accounts. Work with practices already sending to us on how to send more, and more of the right kind.
- Feed the product. Bring what you hear from dentists back to marketing, engineering, and product so the platform keeps improving.
- Spot the advocates. Identify customers who could become key opinion leaders for the business.
In your first 6–12 months, ranked:
- Increase case volume from existing dentist customers by 25%
- Build genuine working relationships across the customer base
- Identify and develop customer KOLs for the business
You'll own the day-to-day: who to call, what to escalate, what gets discussed with customers, and small refunds and credits. Larger refunds go to your manager. This role does not manage people.
What we need from you- Hands-on digital case design experience. You have designed in 3Shape and/or exocad, including complex cases, and you understand the architecture of what makes a case good.
- You've consulted with dentists on their cases. You can hold your own in a clinical conversation — comfortable disagreeing with a dentist, and telling them clearly when a case won't work. Not easily intimidated.
- A strong, clear communicator. You can describe a technical problem in a way anyone can act on, and people enjoy dealing with you.
- You've carried revenue-linked KPIs before
- You're a known name in the digital dentistry industry
HoursStandard business hours, with flexibility for the occasional early or late call — including with our Manila teamSetupOn-siteTeamTeam size is still being scopedWhy this seat existsNew role. The work is real and currently uncovered — Arnold is pulled in too many directions to do it full timeProduct areaDentist-facing CAD design
EviSmart Vancouver, British Columbia, CAN Office
675 Hastings St W, Vancouver, BC , Canada, V6B 1N2
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