Jobs at EviSmart

Lead customer success, onboarding, renewals, retention, and expansion across distributed Vancouver and Manila teams. Establish retention baselines, health signals, escalation processes, playbooks, QBRs, and coverage models. Build an expansion and account management function, own gross retention and churn, translate customer feedback into product roadmap input, segment the install base, and allocate investment based on account health. The role requires commercial judgment, data fluency, and experience leading B2B SaaS post-sale organizations.

Own and run the CEO's cross-regional project portfolio: scope, sequence, and drive cross-functional initiatives to completion. Convert executive decisions into tracked actions, coordinate leadership cadence across Vancouver/Manila/Seoul, prepare executive briefings and board materials, and provide day-to-day executive support including calendar, travel, and priority management.

Lead user research and usability testing with dentists and lab teams. Design mobile-first communication and desktop operations dashboards. Take concepts to dev-ready specs, collaborate with product and engineers, and craft trustworthy AI-assisted workflows that support decision-making and adoption.

Lead and coordinate four product pillars, unblock and mentor Product Managers (Revenue Engineers), own roadmap and product ops, align engineering and AI squads, and translate customer problems into prioritized shipping work.

Lead strategy and roadmap for EviSmart's AI products for dental labs. Define product scope, metrics, and commercial case; run continuous user research; instrument features for analytics; coordinate with design and ML teams; own decisions, acceptance criteria, and outcomes to drive adoption and revenue.

Lead the end-to-end technical design of the Customer Experience Platform, overseeing engineers, and ensuring high uptime and scalability while integrating AI components.

The Lead Front End Engineer will own the architecture of a new dashboard platform, define standards, integrate with backend systems, mentor engineers, and drive technical decisions from day one.

Establish a single source of truth for customer data by reconciling backend and CRM records, building a two-way HubSpot-backend integration, owning reporting metrics, running onboarding data-mapping sessions with labs, and delivering engineering briefs to remove mapping friction.

Lead the adoption of AI tools across business functions at EviSmart by mapping workflows, developing training resources, and driving usage within teams.

Lead the content and product marketing efforts at EviSmart, focusing on customer narratives, case studies, and sales enablement materials for a fast-growing SaaS product.

Own the full sales cycle for an AI workflow automation platform selling to dental labs: diagnose operational bottlenecks, build ROI-driven proposals, close deals, drive pipeline velocity, expand accounts, and achieve $15K+ monthly MRR.