Jobs at Suger

Build and launch customer integrations on Suger’s API-first revenue platform. Responsibilities include technical discovery, API and workflow design, onboarding, troubleshooting backend and cloud systems, debugging with Engineering, documenting integrations, supporting sales, and shaping AI-powered automation for marketplace, billing, contracting, pricing, and compliance workflows. The role requires hands-on coding, enterprise customer collaboration, and translating technical concepts for technical and non-technical stakeholders.

Build and execute Suger's organic growth engine across social, video, community, SEO, and emerging channels. Create B2B content, customer stories, product materials, and thought leadership; develop product positioning and messaging; support launches and campaigns; test acquisition strategies; analyze performance; and collaborate with founders, Sales, Customer Success, and Product to generate awareness and pipeline.

Own strategic enterprise accounts throughout onboarding, implementation, adoption, retention, and renewal. Lead customer kickoffs, configure cloud marketplace listings and integrations, provide training and support, resolve or triage issues, identify expansion opportunities, maintain account health records, and collaborate with Sales, Product, Engineering, and Account Management. Contribute to customer documentation, playbooks, help content, and scalable customer success processes.

Owns full-cycle recruiting for technical roles across APAC and Canada, including sourcing, candidate engagement, screening, assessment, interview coordination, offer management, and closing. Partners with founders and hiring managers to define candidate profiles, develop recruiting strategies, build talent pipelines, and improve interview processes. The role requires proactive sourcing, strong candidate communication, regional contract hiring experience, organization, and independence in a fast-paced startup environment.