Jobs at Ricoh USA, Inc.

Client-facing senior technical support role delivering advanced support and continuous improvement for Ricoh document/content management solutions. Troubleshoots complex environments, leads escalations, documents root causes, mentors junior staff, coordinates with implementation and vendor teams, and supports pre-sales and post-incident reviews to meet service levels.

The Business Process Consultant drives demand for BPM services, partners with clients to identify process gaps, and develops integrated solutions. Responsibilities include managing complex sales processes and fostering relationships with executives to guide process transformations and enhance service levels.

Manage graphic design, data and print production for LDS projects: produce print-ready artwork, prepare load/export files for litigation software, maintain graphic libraries, perform QC, direct production team, operate production equipment, and complete invoicing and project reports while meeting deadlines and legal/quality requirements.