Transformation Management Office - Senior Director/Director, People & Culture Operations

THE TEAM

The mission of the Operations Department is to strategically develop & scale each business area with world-class infrastructure, enhancing existing functions & introducing new capabilities through a methodical yet entrepreneurial approach.

THE OPPORTUNITY

Aritzia is growing and our Operations team is growing with it. This is a unique opportunity to be part of the team responsible for leading the development and optimization of operating models, business processes, and scalable frameworks that enhance operational efficiency. You will play a pivotal role in driving cross-functional collaboration to identify and implement new capabilities, ensuring alignment with business objectives. With a strategic and solutions-oriented approach, you will manage complex initiatives, deliver transformational solutions, and continuously improve operational effectiveness to support the business growth of the area you support. With people at the heart of everything we do, you will support your high-potential people to grow rewarding careers at Aritzia — while enjoying one yourself.

THE ROLE

As the Senior Director/Director, Operations, you will lead the team to:

• Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience.
• Develop the operations strategy for our business, organizationally & by area.
• Define & implement the core operating structure & working model of the business.
• Design how we approach business decisions & create the infrastructure required to support ongoing usage.
• Engineer effective & efficient systems, optimizing for throughput & frictionless operations.
• Introduce & expand world-class capabilities that drive our business.
• Scale the business for future growth, often meaningfully evolving our infrastructure across key pillars.
• Seamlessly integrate meaningful infrastructure into the day-to-day of the business.

THE QUALIFICATIONS

The Senior Director/Director, Operations, has:

• Proven skills, certifications, education and/or experience in business operations, process design & organizational development.
• A commitment to learn and apply Aritzia's Values and Business and People Leadership principles
• The ability to collaborate fluently with cross-functional partners
• A commitment to quality and investing in results that add value to the business

A DAY IN THE LIFE

As a member of the Operations team, you will have the opportunity to work on a variety of high priority projects, and also see the results of their implementation and impact. You will:

Answer important business questions, such as: 

• What investments in People, Process and Technology should we prioritize to prepare for scale? 
• What industry best practices should we consider when building a new department or function? 
• How can we optimize the effectiveness and efficiency of our existing processes?

Build important infrastructure, such as: 

• The operating model of a department including structure, capabilities, and responsibilities

• The documentation of a step-by-step process in a simple and complete manner with clear accountability

• The frameworks, tools, and templates used to execute processes efficiently

Collaborate to drive optimal results:  

• Work cross-functionally to identify opportunities and create roadmaps 

• Learn about the intricacies of different business departments and how they can operate optimally 
• Facilitate workshops with team members and leaders across the business

THE COMPENSATION

The typical hiring range for this position is $150,000 to $225,000 CAD per year. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience. Additionally, this position may be eligible for bonus and equity.

We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.

Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy.  With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences — we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
• A-OK Commissary & Cafe — Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
• The SET — Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well.
• Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
• Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof.
• Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.
• The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. 

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.