Contracted Training Specialist – Orange County
Part-time (approximately 1-2 days per week)
Remote/Telecommute Position
Role Summary
The Training Specialist will contract directly to the Outside Sales Representative (OSR) to represent Eminence and is not an employee of Eminence. The roles and responsibilities listed below will take up an average of 1-2 days per week. The number of hours worked per week will depend on the number of accounts that need to be trained in any given week. The candidate should have some flexibility to accommodate these 1-2 days per week. The number of days required per week may increase over time.
As the Training Specialist, your focus is to provide training and sales support to existing Spa Partner accounts. You will work closely with the OSR and the Eminence Central Office in Vancouver, Canada to provide extraordinary training and service to Spa Partners. As part of the Outside Sales team, you will also receive and process Spa Partner orders while fielding inquiries regarding orders and training. You will use expert knowledge of products, skin care, massage therapy, seasonal promotions, training techniques and extraordinary Spa Partner service to provide exciting training to each Spa Partner on a regular basis.
Responsibilities
- Participate in all sales activities necessary to achieve the sales targets for each Fiscal Year (Fiscal Year runs 1-Oct to 20-Sep of each calendar year)
- Conduct regular business meetings with the decision-maker(s) at each Spa
- Regularly prospect new Spa Partner accounts within the assigned geographical area
- Increase product penetration by expanding the Eminence product portfolio in each Spa Partner account
- Drive 'uptake' of seasonal Eminence promotions and other Eminence promotions as directed by the OSR
- Partner with Spa Partners and the OSR to address challenges and opportunities in each business (including, for example: menus, backbar, retail merchandising, and pricing) - including use of the Eminence Onsite Quarterly Checklist and Marketing Checklist
- Deliver training to each Spa Partner at their spa location on a quarterly basis and provide Monthly Support Visits to Spa Partners that achieve a specific revenue threshold
- Provide Opening Order training once a month for the first 3 months after opening a new account, as directed by the OSR
- Maximize the information retention of Spa Partners through tailored, inspirational, question-based training
- Product Instruction Manuals are provided by Eminence
- Send an After Training follow-up email to each account within 48 hours to answer any unresolved questions during training, provide any promised material, etc.
- Assist Spa Partners with placing orders and managing their inventory
- Support Spa Partners with the coordination of special events as directed by the OSR
- Record a detailed recap of all on-site training to be sent to the OSR within 48 hours
- Opportunity to attend annual local Tradeshow(s) and Regional Training Events with OSR as a representative of Eminence
- Attend Eminence Annual Business Conference in Vancouver once a year (approximately 5 days in July or August) for further training and education
Qualifications
- Has a current Esthetician Licence and has been currently practicing for a minimum of 2-3 years
- Has experience with Eminence Organic Skin Care Treatments in a Spa - preferred
- Ability to travel overnight within the territory & ability to travel outside of territory as necessary - required
- Valid driver's license and vehicle for assigned territory - required
- Customer Service experience - minimum 2 years
- Sales Experience - minimum 1 year
- Training facilitation and/or presentation experience - preferred
- Excellent communication skills
- Excellent organizational skills - punctuality and reliability are essential
- Customer service skills
- Computer skills (especially PowerPoint, MS Word, Excel and Outlook)
The Application
Please submit a resume with a cover letter.
Closing date for applications: Wednesday, September 25th, 2024, at 9pm PDT.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, and beauty professionals. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, Eminence Organics continues to meet the highest standards of social and environmental performance, accountability and transparency for employees, customers, and the community.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
What We Do
An award-winning provider of the most effective, professional skin care products, Eminence Organic Skin Care is sold in leading spas in more than 60 countries around the world. Eminence Organics melds herbal craftsmanship, innovative skin rejuvenation techniques unique to Hungary and hand-picked ingredients to craft premium natural, organic and Biodynamic® skin care that is good for the earth as well as good for the skin. Eminence Organic Skin Care is proud to be a Certified B Corporation®, the leaders of the global movement using the power of business to solve social and environmental problems, held to rigorous standards of performance, accountability and transparency for our employees, our community and our customers. We plant a tree for every product sold! Visit www.eminenceorganics.com for more information.
