We're currently looking for a Technical Services Analyst based in Vancouver, BC (hybrid). We're also open to remote candidates located within Eastern Canada.
The Technical Services Analyst's main responsibility is to provide remote and on-site Tier 1 support to clients. They will also be responsible for providing one-on-one and classroom training to clients.
Key Responsibilities
In Office:
• Provide timely phone, email and remote access support for existing customers
• Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
• Record/document all client issues through to resolution using Wenco’s issue tracking system
• Plan and practice for system implementation and upgrade projects
• Review and contribute to product documentation
• Perform Triage Desk ‘1st line support function’
On Site:
• Perform successful implementations and upgrades
• Conduct site inspection and reports in preparation of deployments
• Coordinate resources from mine staff as required
• Provide one-on-one and classroom training on the use and administration of the system
• Troubleshoot software, hardware and network issues
Experience & Knowledge
- Diploma in Electronics, Engineering, Computer Science, Mechatronics, or related field — or equivalent experience, preferably in mining
- 3-5 years in user and admin support for enterprise software, ideally in fleet management, high-precision, or machine health systems
- Experience with mining technology, real-time software, mobile computing, Windows networking, virtual machines, and moderate Linux/Windows server administration
- Strong SQL skills; exposure to OpenTSDB, InfluxDB
- Familiarity with GNSS/RTK systems and Wenco hardware platforms
- Valid driver’s license
Skills & Abilities
- Strong technical, analytical, and problem-solving skills.
- Excellent communication, presentation, and client relationship-building skills.
- Able to work independently or in teams, often in high-pressure, remote site environments.
- Skilled in prioritizing and multitasking to meet customer/business needs.
- Bilingual French/English skills are preferred
Travel
- Extensive travel required (50%+).
Base salary of $80,000 - $90,000, commensurate with experience and qualifications.
Wenco advances the efficiency and safety of the world’s surface mining equipment through our fleet management systems. We are committed to providing a stable yet exciting work place environment for individual employees to build and grow their career with the Company.
Wenco is an Equal Opportunity Employer.
Disclaimer
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As our team experiences high volumes of applications, only shortlisted candidates will be contacted. To be considered, please ensure a resume is attached.
