About the Role
As a Technical Program Manager (TPM) at NinjaOne, you will own the programs that take us from a single-cloud service on AWS to a multi-cloud platform. You will lead the work of standing up and operating production environments on GCP, Azure, and other major providers, and you will drive the migration of workloads across them. You will join a newly formed team and run complex, multi-threaded programs from concept to delivery across Engineering, SRE, DevOps, Security, and Product. You will map technical dependencies, mitigate risk, and keep stakeholders informed through high-signal reporting.
This role is for someone who has done it before. You have been accountable for standing up a multi-cloud environment or migrating production workloads off a single cloud, and you can hold your own with architects on what that takes.
Location
We are flexible on remote work if you are located in the USA and reside in one of the following states: CA, CO, CT, FL, GA, *IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, OH, and WA. We have physical offices in Austin, TX and Tampa, FL if you prefer a hybrid option.
*Onsite interviews may be required for this role.
What You'll Be Doing
- Lead cloud migration and multi-cloud programs: Own end-to-end delivery of programs that stand up new cloud environments and migrate production workloads, including data, services, networking, identity, and observability. Define cutover strategies, rollback plans, and success criteria.
- Outline program goals: Define goals and deliverables for each initiative, and build alignment and shared vision within the working group. Partner with Engineering leaders to translate technical constraints into requirements or acceptable workarounds.
- Coordinate across teams: Work with Development, QA, SRE, DevOps, Security, and Senior Leadership through weekly reviews and status checkpoints. Understand the full product delivery cycle and where cloud changes touch it.
- Manage complexity and dependencies: Build and maintain project plans, dependency charts, and a risk register. Manage multiple concurrent workstreams without losing sight of the critical path. Report through Executive Summaries and Detailed Status updates.
- Measure and instrument: Define what "great" looks like for each program and make it measurable. Establish baselines (for example, migration progress, cost, latency, availability, and delivery metrics), instrument them, and use them to surface problems early rather than to narrate progress.
- Manage risk and stakeholders: Identify technical, resource, cost, and compliance risks early, own mitigation strategies, and report transparently to senior leadership. Run audits, checkpoints, and milestone reviews.
- Drive change management: Anticipate and manage change through impact assessment, communication, and timely decisions.
- Influence and resolve conflict: Build trust-based relationships across the organization, bring options to the table, and drive consensus so programs keep moving.
- Other duties as needed.
About You
- Cloud program experience (hard requirement): You have led, as the accountable TPM or program owner, at least one of the following in a production SaaS environment:
- Standing up a multi-cloud or hybrid-cloud environment, or
- Migrating a production workload from a single cloud to another cloud or to a multi-cloud architecture.
- 8+ years in Technical Program Management at a SaaS company, working within an Engineering team.
- Working knowledge of hyperscaler services (AWS required, plus Azure and/or GCP), including compute, storage, networking, IAM, and managed databases, sufficient to hold your own in architecture and design discussions.
- Experience with large-scale datastore, stateful-workload, or data migrations, including cutover planning, validation, and rollback.
- Experience with release engineering, CI/CD, or deployment automation. You have improved how software ships, not only what ships.
- Experience delivering programs in a regulated or audited environment (FedRAMP, SOC 2, ISO 27001, GDPR, or similar). You work within change-control and evidence-collection processes rather than around them.
- Track record of defining and instrumenting delivery metrics (DORA, flow metrics, or equivalent) and using them to drive decisions.
- Strong grounding in Agile, Scrum, and release management.
- Ability to explain technology and program status clearly to audiences from engineers to executives.
- Ability to operate independently in a fast-paced, high-growth environment and to define details without supervision.
- Experience collaborating with global teams in fully remote cultures and managing task accountability.
- Excellent written and verbal communication skills. We are collaborative, fast-moving, and succinct, and our communication style matches.
- Power-user proficiency in JIRA, with optimized workflows, accurate reporting data, and a single source of truth for project activity.
- Bachelor's in Computer Engineering, Computer Science, or an equivalent technical field. Relevant work experience will also be considered.
Strongly Preferred
- Experience with cloud cost management (FinOps) during or after a migration.
- Experience with data residency, sovereignty, or gov-cloud requirements.
- Experience with Kubernetes, infrastructure-as-code (Terraform or similar), and cross-cloud networking or identity federation.
- Experience with Java, Kotlin, Golang, or Postgres-based platforms.
- Cyber security or engineering leadership experience on a SaaS platform.
About Us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You'll Love
- We are a collaborative, kind, and curious community.
- We honor your flexibility needs with full-time work that is hybrid remote.
- We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
- We help you prepare for your financial future with our 401(k) plan.
- We prioritize your work-life balance with our unlimited PTO.
- We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey, or Washington the base salary hiring range for this position is $150,000-$225,000 per year.
For roles based in New York, the base salary hiring range for this position is $150,000-$225,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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