Technical Manager, Observability Engineer

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Technical Manager, Observability Engineer
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
We are seeking an experienced Technical Manager, Observability Engineer to design, implement, and optimize solutions that provide deep visibility into our distributed systems. In this role, you will work closely with engineering and operations teams to ensure our applications and infrastructure are monitored, measurable, and reliable. Your expertise will help us detect issues faster, remediate problems automatically, and continuously improve system performance.
Role • Design, build, and maintain observability solutions using Open Telemetry (OTEL), Dynatrace, Splunk, Prometheus, Grafana, Jaeger, ELK Stack, and related tools.• Develop automated remediation and self-healing workflows to reduce downtime and accelerate incident recovery.• Implement monitoring, logging, tracing, and alerting across applications and infrastructure for comprehensive visibility.• Leverage machine learning to detect anomalies, predict failures, and drive proactive improvements.• Collaborate closely with software teams to instrument code, build dashboards, and analyze telemetry data for actionable insights.• Continuously enhance observability tooling and processes to improve system reliability, scalability, and performance.
All About You • Bachelor's degree in computer science, Engineering, or a related field (or equivalent experience).• Hands-on experience with platforms such as Dynatrace, Splunk, Prometheus, Grafana, Jaeger, and ELK Stack.• Extensive hands-on experience in observability engineering within production environments• Proficiency in Java development, DevOps practices, CI/CD pipelines, and tools like Jenkins, Git, Docker.• Deep understanding of distributed systems, microservices, cloud-native architectures, and telemetry standards like Open Telemetry (OTEL).• Strong analytical and troubleshooting skills with a collaborative mindset to work across teams.
#LI-FT1
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Pay Ranges
Vancouver, Canada: $127,000 - $203,000 CAD