At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy:
• Medical, Dental, and Vision Insurance with company premium assistance
• Life, AD&D, and long-term disability coverage paid for by the company
• RRSP company match
• Paid vacation, sick and personal time
• Paid company holidays
• Paid Volunteer Time; giving back to our communities is important to us
• Employee Referral Bonus Program
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to training opportunities to advance further in your career
Job Description
We are looking for a talented individual…
To join our team as a Support Specialist I and help deliver a residential energy affordability and greenhouse gas reduction program in British Columbia.
We’re a close-knit group that’s passionate about reducing emissions and enjoys collaborating with each other—and the public—to make a difference.
In this role, you’ll work directly with residents to understand their needs and help them find the best energy-saving solutions for their homes.
Although this is a remote position that can be performed from anywhere in Canada, you must be available to work from 8:30 a.m. to 5:00 p.m. Pacific Time.
You’re a great fit if you can…
Respond to inbound calls from program participants, contractors, and other stakeholders, providing accurate and helpful information.
Meet key performance indicators (KPIs), including hold times and after-call work completion.
Provide occasional support with application reviews and email inquiries.
Work regular full-time hours based on Pacific Standard Time.
Exciting candidates will have…
1–2 years of experience in a customer-facing role; call centre experience is an asset.
Post-secondary education is preferred.
Strong verbal and written communication skills.
Proficient with Microsoft Office applications.
Oral fluency in French, Cantonese, Mandarin, Farsi, Punjabi, or Tagalog is a strong asset.
Targeted Compensation Range
$20-$22/h
Compensation Range
$17.10 - $26.00Currency
CADType
HourlyAny offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.
Equal Opportunity Employer
As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.
The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.
