Staff Technical Program Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team & Role
The Data & Analytics Business Unit at ServiceNow is a dynamic, cross-functional organization focused on building scalable data platforms, advanced analytics capabilities, and AI-driven solutions. The unit spans multiple product pillars including:

• Workflow Data Fabric
• Data Catalog & Governance
• Integration Hub
• Stream Connect
• Zero Copy Connectors
• Platform Data Management & Observability
• Distributed Systems & Graph APIs

Our Teams are using leading-edge technologies including AI and LLMs to create incredible new experiences while also maintaining and enhancing an unparalleled level of software and automations supporting our worldwide data centers and cloud operations. Our group of Program Managers are right in the middle of everything so come join us for once in a lifetime experience with a world class PMO operating inside the Defining Software Company of the 21st Century.
What you get to do in this role:

• You'll identify problems other missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward
• Advocate and champion design thinking and methodologies throughout the product development lifecycle.
• Work on new, complex, high-priority initiatives while remaining flexible and meeting tight deadlines
• Apply your breadth of experience to model, prototype, and iterate on our existing solutions

Qualifications
Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven experience building solid, trusting relationships with executives, development teams, product management, stakeholders, cross-functional development groups, and peers.
• Ability to manage complex engineering programs - cross-team dependencies, risks, organize and communicate key dates to relevant team members.
• Exceptional team building and team management skills, including interpersonal skills, conflict resolution and negotiation, consensus building, negotiation, and persuasion skills
• History of successfully managing large projects or programs with cross-functional teams.
• Solid working knowledge of Microsoft Office, Agile lifecycle management tools, online whiteboard and collaboration platforms, and similar applications.
• PMI-ACP, Agile, or scaled agile certifications (SAFe SPC or RTE) and experience leading and coaching teams and release trains in scaled agile principles and practices.
• Track record of successfully coaching teams to establish/mature SDLC processes to improve delivery.
• Experience utilizing ServiceNow products to keep projects organized, track metrics, and report on progress.

Basic Qualifications:

• 8+ years of project/program management experience in mid/large size companies, ideally supporting database teams who operate in a highly automated environment.
• BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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