Staff IT Project/Program Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• Lead and manage the portfolio of data analytics initiatives, ensuring alignment with organizational priorities and business outcomes.
• Collaborate with data engineers, data scientists, analysts, and business stakeholders to define project scopes, deliverables, and success metrics.
• Coordinate cross-functional teams and resources, ensuring project timelines, budgets, and quality standards are met.
• Facilitate portfolio-level planning, status reporting, risk management, and decision-making.
• Track and report on OKRs, and other performance metrics across the analytics portfolio.
• Champion data governance, data literacy, and analytics best practices across the organization.
• Identify interdependencies, risks, and issues across projects and propose solutions proactively.
• Lead stakeholder engagement and communication, including executive updates, presentations, and change management efforts.
• Provide coaching support, driving continuous maturity and improvement in Agile and DevOps best practices
• Create crisp and drive complete documentation to facilitate program reviews and decision-making process at Steering Committee level
• Drive risk mitigation strategies and issue resolution actions with key stakeholders at all levels of the organization
• Apply consistency and best practices, leveraging ServiceNow Program execution models, to enable business outcomes and benefits tracking

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Must have 10+ years of project/ program management experience
• Must have at least 3 years of experience working in the Data and Analytics domain
• Strong understanding of data analytics processes, tools (e.g., Power BI, Tableau, SQL, Python), and lifecycle.
• Proven experience managing large-scale or complex data initiatives or portfolios
• Experience with Agile/Scrum, SAFe, or hybrid delivery methodologies.
• Experienced scrum master managing multiple scrums teams applying scrum principles and best practices
• Have strong business acumen while demonstrating strong ability to understand complex technical domains to lead functional-technical discussions across different organizations and deliver value-driven, customer-oriented solutions
• Demonstrated ability to lead extended groups of senior professionals in a matrixed organization
• Demonstrated ability to drive leadership meetings with senior leaders and solid experience in decision making
• Excellent communication and influencing skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills
• PMP, PgMP, or other relevant certifications are a plus.

JV20
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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